Terms & Conditions gz360 — Complete Platform Usage Guide

To register and use the gz360 platform, you must meet all of the following requirements without exception:

• Age 18 years and above at the time of registration. gz360 enforces strict age verification and reserves the right to request supporting documents at any time.
• Be a resident of, or physically located in, a jurisdiction where access to gz360 services is permitted under local law.
• Register one account only per individual. Each phone number, email address, ID number, and payment method may only be linked to one gz360 account.
• Register under your own name with accurate and truthful information. Registering using another person's identity is strictly prohibited.
• Not listed on any prohibition list maintained by gz360 due to security concerns or prior conduct.

Gz360 reserves the right to reject registration applications or close existing accounts without providing a reason if we believe the eligibility requirements have not been met. gz360's decision in such matters is final.

Every gz360 member is fully responsible for all activities that take place within their account. The following are key responsibilities related to account management:

• Keeping login credentials confidential, including passwords and PINs. gz360 will never ask for your password via email, live chat, or any other available channel.
• Notify gz360 immediately if you suspect any unauthorised access to your account.
• Keep your personal account information up to date and accurate at all times.
• Not sharing your account with others — each account is for the exclusive personal use of the registered owner only.
• Not using the account for any unlawful purpose or in any manner contrary to these terms.

For identity verification (KYC), members may be required to submit a copy of their Malaysian identity card (MyKad) and proof of address. KYC is required before the first withdrawal or upon reaching certain thresholds. All information submitted for KYC purposes is stored securely in accordance with gz360's privacy policy.

Gz360 supports the following Malaysian payment methods for deposits and withdrawals: Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, FPX, Maybank2u, and CIMB Clicks. All transactions are processed in Malaysian Ringgit (RM).

Deposit limits:

• Minimum deposit: RM 10 for all payment methods
• Standard daily deposit limit: up to RM 50,000 (subject to payment method limits)
• Deposits are processed within seconds to 5 minutes for e-wallets; FPX may take up to 15 minutes

Withdrawal limits:

• Minimum withdrawal: RM 50
• Daily withdrawal limit for standard members: RM 30,000
• Withdrawals to e-wallets are typically processed within 10–30 minutes upon approval
• Withdrawals to bank accounts via FPX may take up to 1 business day to process.

All withdrawals must be made to the same payment method used for the deposit, or to a method verified under the same member's name. gz360 does not process withdrawals to third-party accounts. Deposited funds must be wagered at least once before a withdrawal is permitted, to prevent the platform from being used solely as a fund transfer channel.

Gz360 offers various bonuses and promotions to members from time to time. Each bonus is subject to the specific conditions stated in the relevant promotion's terms, as well as the following general rules:

• Wagering requirement: All bonuses carry wagering requirements that must be met before bonus funds or any winnings derived from them can be withdrawn. Example: a RM 100 bonus with a 20× wagering requirement means you must place bets totalling RM 2,000 before a withdrawal is permitted.
• One bonus per promotion: Each member is entitled to one bonus per promotion unless the specific promotion's terms state otherwise.
• Validity period: Bonuses have a validity period as stated. Any bonus not used within that period will expire automatically without compensation.
• Game restrictions: Some bonuses are only applicable to certain games or game categories. Contribution percentages vary by game type — slots typically contribute 100%, while Baccarat and Live Casino games may contribute at a lower percentage.
• Prohibition on bonus abuse: Any attempt to exploit bonuses through systematic low-risk betting, the use of multiple accounts, or any other method deemed abusive will result in bonus forfeiture and potentially account closure.

Gz360 reserves the right to modify, suspend, or cancel any promotion at any time. Such changes will not affect bonuses that are currently in the process of meeting valid wagering requirements.

All casino games at gz360 — including slots, baccarat, roulette, blackjack, poker, and other table games — are governed by industry-standard rules. The following general principles apply:

• Results are final: Game results once displayed in the system are final and cannot be altered. In the event of a dispute, gz360's server records serve as the definitive reference.
• Certified RNG: Non-live games use a Random Number Generator (RNG) that has been certified by independent bodies to ensure true fairness and randomness.
• Technical disruption: If a disconnection occurs during an active round, the round will be completed by the system based on the game rules. Any related credits will be processed automatically once the connection is restored.
• System errors: In the rare event that a technical error causes an incorrect result to be displayed, gz360 reserves the right to void the round and return the original stake to the player.
• Prohibition on third-party software: The use of bots, automated software, or any tool that provides an unfair advantage in gameplay is strictly prohibited and may result in permanent account suspension.

For Live Casino games, rounds that are started but not completed due to streaming issues on the player's end (not gz360's) will be settled according to server records. Players are encouraged to use a stable internet connection for the best experience.

Gz360's Sports Betting section covers football (EPL, Malaysia Super League, La Liga, UCL, AFF Cup), badminton (BWF World Tour, Malaysia Open, Thomas Cup), esports, tennis, cricket, and over 30 other sports. The following rules apply to all sports bets:

• Pre-match betting: The odds accepted at the time a bet is placed are the odds that will be used to calculate any winnings, not the odds at the time the result is announced.
• In-play betting: In-play betting outcomes are determined by the match situation at the time the bet is received by gz360's server, not at the time the player clicks the button.
• Match postponed or cancelled: If a match is postponed and does not resume within 72 hours, all bets will be voided and stakes fully refunded.
• Betting limits: Minimum and maximum bet limits vary by sport, league, and market type. Limits are clearly displayed within the betting interface.
• Accumulator/parlay betting: All selections in a parlay must win for a payout to be processed. If one leg of a parlay is voided (due to a match being suspended), that selection is removed and the parlay odds are recalculated without it.
• Fraud and manipulation: gz360 uses an automated detection system to identify suspicious betting patterns. Bets deemed to be linked to match manipulation may be voided without notice.

Gz360 takes member data security and privacy very seriously. All personal information and financial transactions are protected with 256-bit SSL encryption technology — the same standard used by Malaysia's leading banking institutions.

• Data retention: Members' personal information is stored on protected servers and is never shared with third parties for commercial purposes without the member's explicit consent.
• Use of cookies: gz360 uses cookies to enhance the user experience and for analytics purposes. You can manage your cookie settings through your browser.
• Two-factor authentication: gz360 encourages all members to enable two-factor authentication (2FA) for an added layer of security on their accounts.
• Activity monitoring: gz360 monitors account activity to detect any suspicious access. If unusual activity is detected, the account may be temporarily suspended to protect the member while verification is carried out.

For more information on how gz360 handles your personal data, please refer to Privacy Policy ours, published separately.

Gz360 is committed to the principles of responsible gambling. We recognise that gambling can become problematic if not managed carefully. The following tools and policies are available to our members:

• Deposit limits: Members can set daily, weekly, or monthly deposit limits in their account settings. These limits take effect within 24 hours and can be reduced at any time, but increasing a limit requires a 7-day review period.
• Loss limits: Set a maximum net loss limit within a defined period. Once the limit is reached, the account will be automatically restricted from placing new bets.
• Session time limits: Session time limits can be set to prevent excessive play. A notification will appear when the limit is approaching.
• Self-exclusion: Temporary self-exclusion options (from 24 hours up to 6 months) or permanent self-exclusion are available in account settings. Permanent self-exclusion cannot be reversed.
• Self-assessment: gz360 provides a self-assessment tool to help members evaluate whether their gambling habits may be cause for concern.

If you or someone you know is showing signs of a gambling problem, please reach out to the gz360 support team via live chat or email. We will help direct you to appropriate resources. For more information, visit the Responsible Gambling ours.

Gz360 reserves the right to suspend or close a member's account under the following circumstances:

• Violation of any terms and conditions set out in this document
• Fraud, document forgery, or providing false information during registration or KYC
• Found to be holding or using more than one account
• Attempting to exploit system errors, bugs, or platform vulnerabilities
• Systematic bonus abuse
• Users under 18 years of age
• Activities associated with money laundering or other illegal activities

When an account is suspended due to fraud or a breach of terms, funds held in the account may be temporarily frozen while an investigation is conducted. If the investigation confirms a serious violation, funds may be permanently forfeited.

Members who wish to voluntarily close their account may contact gz360 customer support. Any remaining balance will be refunded upon completion of the relevant verification process.

This section contains general provisions that complement all preceding sections of the gz360 Terms & Conditions:

• Amendments to terms: gz360 reserves the right to amend these Terms & Conditions at any time. Changes will be communicated via email or in-platform notification. Continued use of the platform following notice of any changes constitutes acceptance of the updated terms.
• Language: In the event of any discrepancy between the Malay version and any other language version of this document, the Malay version shall prevail.
• Segregation: If any provision of these terms is found to be invalid or unenforceable, the remaining provisions remain in full force and effect.
• Disclaimer: gz360's failure to enforce any right or provision of these terms shall not be considered a waiver of that right or provision.
• Contact us: For any enquiries regarding these Terms & Conditions, please contact our legal and compliance team at support@gz360.best.